Refund policy

  • Right of withdrawal

If the customer is a consumer according to § 13 BGB, he has a right of withdrawal according to the following provisions.

  • Revocation instructions

You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or - if the item is left to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before we have fulfilled our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Para 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation should be sent to:


Yannick Fischer

Oskar-Hoffman-Str. 36

44789 Bochum

misscloudystudio@gmail.com

  • Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits (e.g. interest) surrendered. If you cannot return or hand over the received service and benefits (e.g. advantages of use) or only partially or only in a deteriorated condition, you must compensate us for the value in this respect. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop. Transportable items are to be returned at our risk. You have to bear the cost of returning. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.

End of cancellation policy

  • Warranty

If the customer is a consumer, the warranty period for used items is one year. If the buyer is a person who runs a business, there is no guarantee. Furthermore, the legal regulations apply. Obvious defects must be reported in writing within two weeks of delivery of the goods, otherwise all claims for defects are excluded.